Sterling Oak Vinyl Flooring Stair Nosing

Shipping

All shipping is done through UPS. Items will ship within 2-10 business days from time of purchase. We are located in Utah, so depending on where you are in the country it will take another 2-5 business days to arrive. If you require more protection for your delivery please specify 'Signature Required' in the 'Notes' during checkout. Luxury Vinyl Treads is not responsible for lost or stolen items after receipt of delivery, so requesting 'Signature Required' would be the best way to protect your items.

Currently we don't ship Internationally.

Non-Affiliation Disclaimer:

Any product names, logos, brands, and other trademarks or images featured or referred to within the Luxury Vinyl Treads website (luxuryvinyltreads.com) and/or on any social media forum or product review are the property of their respective trademark holders. These trademark holders are not affiliated with Luxury Vinyl Treads or it's website. These trademark holders do not sponsor or endorse Luxury Vinyl Treads or any of it's products or comments.

Further, Luxury Vinyl Treads declares no affiliation, sponsorship, nor any partnerships with any registered trademarks unless otherwise stated.

Should you have any questions or concerns please contact Luxury Vinyl Treads at info@luxuryvinyltreads.com

Returns

Return Policy:

All sales are final. Luxury Vinyl Treads makes custom, made to order products, and as such they are non refundable.

Exchanges are only accepted for items damaged in transit.

Refunds and Exchanges:

To be eligible for an exchange, the customer must first alert Luxury Vinyl Treads of a damaged product by email at info@luxuryvinyltreads.com within 7 days of receiving the product.

The Customer will be asked to provide proof of purchase, and may be asked to provide proof of the damaged product with pictures, or by returning the damaged item(s) to Luxury Vinyl Treads.

We will notify you of the approval or rejection of your refund.

Shipment of the replacement product to the customer will be initiated after confirmation of culpability from the carrier or manufacturer. If a replacement is not available, a refund of the full purchase price of the damaged item(s) will be issued to the customer.

Refunds (if applicable):

If a return has been approved, but a replacement product is not available, then a refund will be processed. A credit for the sum of the damaged product will be applied to the customer’s original method of payment within 7 days. 

Late or missing refunds (if applicable):

Often, if a refund appears to be late it is because it is being processed by a bank or credit card company. If 7 days has passed without receiving the refund the customer should try contacting banks and credit card companies to see if a refund has been issued.  

If after following the aforementioned steps the customer still has not received a refund , please contact us at info@luxuryvinyltreads.com.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at info@luxuryvinyltreads.com and return your item to us.

Shipping returns:

To return your product, you should contact us prior to shipping the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost or Stolen Packages

Luxury Vinyl Treads is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Luxury Vinyl Treads will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.